Ryan, the new owner of Redwood Chem-Dry, is very service-oriented. He called me before the scheduled date to confirm and get directions (I thought I would have to call him), and when he realized he would be late he called to let me know. He explained everything thoroughly and was always willing to answer questions in a friendly way. He has been at this for 14 years, and seems dedicated. I appreciate that the products he uses on the carpets are not toxic, though they are effective at cleaning; all stains were removed! I was quite satisfied with how the carpet looked afterward (and this is a 33-year-old carpet), and will contact Ryan again next time.
I’ve used Ryan and Redwood Chem-Dry 2 times now. The first time I was moving out of a small place and the previous company I had hired to clean the carpets made virtually no difference. Ryan came in and for less time and less money made the carpet look like new again. Very impressed with the customer service, short work and drying time, and reasonable prices. He’s just now helped me get the puppy pee out of our carpet! We will always use Redwood Chem-Dry.
Complete professional. Quick but efficient and clearly paid attention to detail. I’ve been so much more excited to come home to what feels like a brand new place. Who uses a black light to clean!? No brainer if you want your carpets feeling like new!
Very impressed with both the service and Ryan the new owner.
Awesome service in Eureka area! Ryan does great work.
Always on time, excellent, trustworthy. I prefer the dry method because of the high humidity in our area. I have allergies to any cleaning products and theirs doesn’t bother me.
Incredible customer service! Guaranteed satisfaction.
The best carpet cleaners on the west coast they do everything from Antique rugs to couches and everything in between I highly recommend them they do a wonderful job.
Ryan has always been punctual, professional and the carpets always look great after the cleaning.
I am a local landlord and have been using Redwood Chem-Dry (NOT to be confused with Pays Steam Carpet Cleaning) since the mid-80’s. They are professional, on time, courteous, responsive and very easy to work with. In Humboldt County, with all the moisture and mildew potential, the Chem-Dry carbonated, non-water cleaning system is by far superior. I NEVER let my tenants do any kind of DIY carpet cleaning, which usually involves water and/or steam. They know going in that part of their deposit will go towards having the carpets professionally cleaned, as it was for them before they moved in. This way, I never have had any problems with mold or mildew in any of my houses, and the carpets, even the ones that got really dirty, come out spotless and ready every time. Plus, the carpets are dry and ready to use in just a few hours, instead of a couple of days. A landlord friend has also used them for her hardwood floors, which had been discolored by dog urine, making large black spots. They have a renovation product that made the floor look like new, and really great, without having to have them sanded and re-stained and sealed. Saved her hundreds of dollars in labor and time. I would recommend Redwood Chem-Dry without reservation — they have helped me maintain my investments in carpet and rentals. Plus, their prices are totally comparable with any other water-based cleaning companies out there.